What we do

We do Support Coordination and Specialist Support Coordination.

Our services

NDIS Support Coordination

Specialist Support Coordination

TAC and NIISQ Support Coordination (catastrophic injury, Queensland)

WorkCover case coordination

Cross-system collaboration (justice, health, housing, education)

Sector training and education for health professionals and other providers

An i'ara participant waving beside their Support Coordinator in a tropical Far North Queensland garden
In plain language

What is Support Coordination?

Support Coordination helps people with an NDIS plan, or people with a permanent injury funded under WorkCover or a state-based injury scheme like TAC or NIISQ, understand and use their funding. A Support Coordinator connects participants with the right providers, helps set up services, and builds a participant’s confidence and skills to manage their own supports over time.

What is Specialist Support Coordination?

Specialist Support Coordination is for people whose situation is more complex: multiple services and systems involved, higher risk, or a crisis that needs an experienced hand. It’s a higher level of support, delivered by Support Coordinators with clinical and systems expertise, for as long as that complexity requires it.

Who we support

Anyone who has Support Coordination Funding

We specialise in supporting:

  • People with psychosocial disability
  • Hospital discharge and transition from inpatient care
  • People with justice system involvement
  • Families and children involving Child Safety, Forensics, or the Office of the Public Guardian
  • First Nations communities, including remote and regional areas
  • Trauma, spinal injury, stroke, acquired brain injury, and life-altering accidents
A First Nations i'ara participant in his wheelchair, smiling in front of Far North Queensland cane fields
Referrals

How a referral works

You refer online, by phone, or by email

We confirm eligibility and funding, and match you with the right coordinator

Your coordinator makes contact and gets to work

Ready to get support in place?

Refer someone to i'ara.